Support Changes during COVID-19 Contingency Measures

Administrative Staff

The idea for working remotely is to connect back to your office computer from your remote location using Remote Desktop Connection – to do this the following conditions are required. 

  1. You must have a computer with consistent internet connection. 
  2. A request to be added to the Remote Desktop users group on your office computer must be submitted to COH-IT staff.  To do this, please submit an email to cohhelp@email.arizona.edu or submit the request on this site.  
  3. VPN software needs to be installed on your remote computer. The software can be obtained by going to vpn.arizona.edu
  4. Remote Desktop software needs to be installed and configured correctly to connect to your office computer.  

 
To access your office computer on a Windows PC follow the steps below: 

  1. Establish a VPN connection 
  2. Open Start, type Remote Desktop Connection into the Search bar and click on the application 
  3. In the Remote Desktop Connection prompt, type the name of the PC you want to connect to (this will be your Office PC and COH-IT can provide this if you do not already know it) 
  4. Select Connect   
  5. Enter CATNET\your_NetID for the username and then your NetID password. Then select OK 

 

To access your office computer on a Mac, Android, or iOS device follow the steps below: 

  1. Establish a VPN connection 
  2. Open the Microsoft Remote Desktop app (available for free from Google Play, and the Mac App Store) 
  3. Click New, enter the name of the PC that you want to connect to (this will be your Office PC and COH-IT can provide this if you do not already know it) in the connection field  
  4. Under Credentials enter CATNET\your_NetID for the username then enter your NetID password 
  5. Select the close option in the upper-left hand corner 
  6. Double-click the PC under the My devices list 

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If you need to access files and applications, but don’t have the ability to use Remote Desktop Connection, we highly recommend the use of Box. We also recommend using all online applications to avoid transfer of campus data to personal devices. 

If departmental collaboration needs to occur, work with your unit and COH-IT to establish a shared folder in Box. DO NOT create this or move the material into your personal Box folder. 

  • Box documents are located at https://arizona.box.com or through the Box app (available for free from Microsoft Store, Google Play, and the Mac App Store). 
  • Box integrates with Office365 (Word, Excel, Powerpoint) and Google (Docs, Sheets) so editing documents can be done within the web browser. 
  • Office365 and Google Suite are free to download and install.